Refund Policy

1. Our guarantee

You may ask for a refund of any LogiMove plan, bonus bundle or add-on in your order for any reason within 30 calendar days after the purchase date. You do not need to prove the Product is defective. We may ask what was missing so we can improve it, but you do not have to answer for your refund to be approved. Because we want you to be able to try the Product on real work, we refund requests made in good faith within this window.

If you bought an upgrade or an add-on in a separate transaction, the 30 days for that transaction run from its own purchase date.

2. How to ask for a refund

Email vaurenworks@gmail.com from the email address you used at checkout (or tell us that address), with “Refund request” in the subject. Please include your name and the order date or order ID. We usually reply within 2 business days. We will never ask for your full card number, PIN or password.

Please contact us before you start a chargeback or payment dispute with your bank. A refund from us is faster and simpler, and it avoids fees and delays for both of us.

3. How and when we refund

Approved refunds go back to the original payment method through our payment platform, Whop. We will email you when the refund is issued. Card refunds usually appear within 5 to 10 business days, depending on your bank, and your issuer controls that timing.

Prices and refunds are in US dollars. Your bank may keep any fees it charged you and may show the refund differently on your statement. We cannot refund bank fees.

4. What happens to your license

Because the Products are downloaded files, approving a refund ends your license to use the refunded Product. Please stop using the files and delete the downloaded copies in your control. We may disable download links and updates for that order. If you used the Product to produce documents for your own customers before the refund, that is your decision and we do not ask you to withdraw them.

5. After the 30 days

Refund requests made after 30 days are reviewed case by case. We may approve them, for example if we failed to deliver the files or the Product materially does not work as described and we cannot fix it. Nothing in this policy limits any right you have under the law that cannot be waived.

6. Files that did not arrive or do not work

If your files did not arrive or will not open, email us first and we will resend them or help you fix it. The Products are built for Microsoft Excel 2016 or newer, and we cannot guarantee how they behave in other spreadsheet programs. Using a different program is a reason to ask us for help, and you can still use the 30-day guarantee.

7. Duplicate or unauthorized charges

If you were charged twice or did not authorize a charge, email us right away with the details. We will check our records and correct a verified duplicate or unauthorized charge promptly. Disputing a charge in good faith does not waive any of your legal rights. As described in our Terms, if a dispute is opened with your bank we may give the bank and our payment processor our order, delivery and acceptance records.

8. Contact

LogiMove
Imus City, Cavite, Philippines
Email: vaurenworks@gmail.com